Business, business finance, Customer Service, Entrepreneurship, Factoring, factoring, finance, invoice financing, Start up

STRIVING TO WIN, NOT ‘TRYING NOT TO LOSE’

‘STRIVING TO WIN,’ NOT ‘TRYING NOT TO LOSE’ This phrase stuck out in my mind from a recent article I read.  It’s like asking someone how they’re doing.  “Just hanging in there, just barely.”  If that’s your mindset, it a recipe for failure. You’re just treading water, and you can’t tread water forever…You go under… Continue reading STRIVING TO WIN, NOT ‘TRYING NOT TO LOSE’

Business, business finance, Customer Service, Entrepreneurship, Factoring, factoring, finance, invoice financing, Start up

Did You Hear What I Just Said? (Probably Not)

It's screaming inside my head, "Did You Hear What I Just Said??" as the person on the other end of the phone reads from a script.  I've lost all patience at this point. As most of you know, for the past few weeks, Customer Service has been a High Priority with me. We're constantly hearing… Continue reading Did You Hear What I Just Said? (Probably Not)

Business, business finance, Customer Service, Entrepreneurship, Factoring, factoring, finance, invoice financing

“Please Stay on the Line, Your Call is Very Important to Us”

Really? It certainly doesn't feel that way. The automated message goes around and around.  I'm sure we all have the same experiences, and other annoying recorded messages we hear all the time. You have your own list of them, I'm sure. "We'll be with you in just a few minutes."  Then there's the one that… Continue reading “Please Stay on the Line, Your Call is Very Important to Us”