‘STRIVING TO WIN,’ NOT ‘TRYING NOT TO LOSE’ This phrase stuck out in my mind from a recent article I read. It’s like asking someone how they’re doing. “Just hanging in there, just barely.” If that’s your mindset, it a recipe for failure. You’re just treading water, and you can’t tread water forever…You go under… Continue reading STRIVING TO WIN, NOT ‘TRYING NOT TO LOSE’
It's screaming inside my head, "Did You Hear What I Just Said??" as the person on the other end of the phone reads from a script. I've lost all patience at this point. As most of you know, for the past few weeks, Customer Service has been a High Priority with me. We're constantly hearing… Continue reading Did You Hear What I Just Said? (Probably Not)
Really? It certainly doesn't feel that way. The automated message goes around and around. I'm sure we all have the same experiences, and other annoying recorded messages we hear all the time. You have your own list of them, I'm sure. "We'll be with you in just a few minutes." Then there's the one that… Continue reading “Please Stay on the Line, Your Call is Very Important to Us”
It seems every day another natural disaster is ravaging part of our country. Workers and companies are being stretched to their limits. The challenges created by these hurricanes and wildfires are overwhelming. With those challenges have come major opportunities. The demand for companies and contractors to work on these Disaster Recovery Project continues to grow. … Continue reading Disaster Recovery: Challenges and Opportunities
No words can express our feelings as we watch and listen to the events of the past few weeks. Words cannot describe the heroic efforts of our First Responders and volunteers, and the acts of kindness by strangers through these devastating hurricanes and wildfires. As people start to try to rebuild their lives, companies are… Continue reading Disaster Recovery Work
You're all set for a productive day. You have your list-Prioritized, Bullets Points, Notes. You can’t wait to get started. Then you look at your desk, the texts, emails, phone messages. Everything is URGENT. The final blow on your day comes when your associate walks in “I need to speak with you NOW!” Ok, you’re… Continue reading Everything is a Priority-But Payroll is Urgent!